Shipping and Availability Information
Domestic Shipping Information
For a limited time, we now offer Free Shipping from USPS for US orders with a subtotal of at least $100.00 (excluding tax and shipping). Customer must order through a Customer Account to take advantage of this savings.
International Shipping Information
We offer Free Shipping for non-US orders of $100.00 or more (excluding tax and shipping). Customer must order through a Customer Account to take advantage of this savings. For a limited time, all international orders qualify for $20.00 flat rate shipping.
- International shipments may be subject to customs and duty fees levied by their local government and will be the customer’s responsibility.
- If you refuse an international shipment you will have the return shipping as well as any customs/duties/fees associated with the order removed from your refund. Should this amount exceed the entire amount of your order you will receive no money back nor any store credit.
- International Shipments take roughly a week however please allow up to three weeks due to the potential intervention of forces beyond our control.
General Shipping Information
- Deliveries will be made Monday - Friday using USPS 2 Day, Overnight, International and APO/AFO options.
- Unfortunately we cannot guarantee 2-day shipping times to customers with a PO Box address. Deliveries may be delayed an additional day or two due to USPS delivery schedules.
- Orders paid via PayPal may be subject to a 24 hour delay before shipping.
- Orders are shipped with signature confirmation required upon delivery for your protection; for domestic orders, $8.25 will be deducted from your return if the package cannot be delivered after 3 attempts and returned to us. You can, of course, contact FedEx to reschedule your shipment or to pick it up from them directly!
- Please note orders traveling to Alaska and Hawaii are shipped USPS. Stated USPS shipping times are estimates only. We cannot guarantee delivery within the carrier estimated delivery days.
- All orders shipped to P.O. Boxes are shipped USPS.
- APO/FPO addresses are shipped USPS as required by law.
- Because of our expedited order processing we cannot make product substitutions once an order has been placed.
- If you have any delivery exceptions with your order, notify us within 5 business days (M-F) of your expected delivery day so that we can file a report with the parcel carrier. We cannot be financially responsible for expenses incurred if you do not report your issue to us within this time frame.